Returns

Starting a return

Email [email protected] within 30 days of delivery with your order number and the item you want to return. We reply with a return authorization and the warehouse address. The warehouse can refuse returns that arrive without an authorization.

What can be returned

• Unused, uninstalled items in their original packaging.
• Sealed filter cartridges and media.

What can’t be returned

• Systems that have been installed or had water through them.
• Opened cartridges, filter media and resin.
• Items the product page marks as special order.

Fees and return shipping

Returned systems can carry a restocking fee of up to 20%, set by the manufacturer. You pay return shipping, unless we sent the wrong item or it arrived damaged.

Refunds

Refunds go back to the original payment method within 10 business days of the warehouse receiving and checking the return. Original shipping charges aren’t refunded unless the return is our mistake.

Cancelling an order

Orders that haven’t shipped can be cancelled for a full refund. Email us as soon as you can; once an order ships, it becomes a return.